Shipping policy

Last updated: June 19, 2026

At Sanctarium, each piece is prepared individually before it is sent. We take care with both the craft and the delivery.

Order Processing

Once your order is placed, please allow 3 to 5 business days for processing and preparation before your order is dispatched. Each piece is finished individually, and we ask for your patience while we prepare your order.

You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Times

Estimated delivery times below apply once your order has been dispatched:

United States — 7 to 14 business days
United Kingdom — 7 to 14 business days
Canada — 7 to 14 business days
Australia — 7 to 14 business days
Other authorized territories — 10 to 21 business days

These are estimated delivery times only. Actual delivery may vary due to customs procedures, local public holidays, carrier handling, or other factors outside our control.

Shipping Cost

Standard shipping is included with every order. There are no additional shipping charges at checkout.

Customs, Duties and International Taxes

All international customers are responsible for any applicable customs duties, import taxes, or local fees in accordance with the laws of their country. These charges are not included in the price at checkout and are determined by local authorities at the time of delivery.

We have no control over and are not liable for any customs charges, duties, or fees applied by local authorities.

Order Tracking

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment. For any updates on your shipment status, please refer to your tracking link or contact the carrier directly using your tracking number.

Shipping Address

Please ensure your shipping address is complete and correct before submitting your order. We are not responsible for orders delivered to an incorrect address provided by the customer at checkout. If you notice an error after placing your order, contact us as soon as possible at info@sanctarium.com  -  we will do our best to update the address before dispatch, however we cannot guarantee changes once an order has been processed.

Responsibility After Dispatch

Once your order has been dispatched and handed over to the carrier, responsibility passes to the carrier and the recipient. Sanctarium is not responsible for lost, stolen, delayed, or undelivered packages once they have been dispatched.

For lost or delayed packages, we recommend contacting the carrier directly using the tracking number provided in your confirmation email.

Contact

For any questions about your order, please contact us at info@sanctarium.com 

Sanctarium